Data Protection

11mmr Privacy Policy

This page gives you full details on how your personal data is collected, stored and protected.

Last updated: 29 October 2026
This policy sets out our commitments and responsibilities regarding the personal data of players who use the 11mmr platform. By reading this page and continuing to use our service, you are considered to have accepted this policy.

1 Introduction and Purpose

11mmr is a digital gaming service platform for Myanmar players, and we are strongly committed to protecting your personal data as best we can. This Privacy Policy explains what data is collected while you use our website and services, and how it is managed.

The purpose of this policy is to maintain players' trust and to ensure that personal data is handled lawfully and ethically. If you have questions about anything not covered in this policy, you can contact us at [email protected].

2 Data We Collect

When players use our platform, we collect data in the following categories —

2.1 Data Provided Directly

  • Account registration and contact — name, email address, phone number
  • Payment-related — KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer account data
  • Notes — any clarifications and ongoing communications you provide when you log in
  • KYC (Know Your Customer) verification — a copy of your national ID or any identification document required by law

2.2 Usage Data (Collected Automatically)

  • IP address, browser type and version
  • Access timestamps and session duration
  • Gaming history — games played, loss / win records
  • Pages visited and clicks on our website
  • Device type — mobile, tablet or desktop

2.3 Cookies and Tracking Technologies

We use cookies, web beacons and modern tracking tools to improve service quality and enhance the player experience. You can opt out of cookies in your browser settings, though please note that this may limit some services.

3 Purposes for Using Your Data

Below are the purposes for which we use the personal data we collect—

3.1 Service Delivery

  • Opening, verifying and updating accounts
  • Processing deposits and withdrawals
  • Paying out rewards, bonuses and VIP prizes
  • Resolving player complaints

3.2 Security Measures

  • To prevent fraud and financial crimes
  • To protect against account theft and impersonation
  • To verify compliance with our Responsible Gaming policy

3.3 Legal Requirements

Where data must be processed in accordance with applicable laws, regulations or legal directives, we will prioritise legal compliance.

3.4 Service Improvement and Research

  • Aggregating and analysing data to improve the player experience
  • Identifying and fixing platform issues
  • Data analysis used to inform the development of new services

4 Data Sharing and Disclosure

11mmr does not sell players' personal data to third parties. However, data may be shared in specific cases required for platform operations and legal obligations—

4.1 Service Providers

Payment services (KBZPay, Wave Money, AYA Pay, CB Pay), technology service providers (including game software companies) and cybersecurity specialists are bound by our data protection terms, so sharing data with them is necessary for the platform to operate.

4.2 Legal Disclosure

We will only disclose personal data where required by a valid court order, a legally mandated directive or a request from a government authority, and will not disclose data in any other circumstances.

4.3 Business Transfers

In the event of a merger, acquisition or transfer of assets involving 11mmr, data may form part of that transaction; however, we will require the receiving party to continue applying our protection policies.

5 Data Retention and Deletion

5.1 Retention Period

Data is retained for as long as a player's account remains active. After account closure, financial records and gaming data may continue to be retained for a set period depending on legal and regulatory requirements.

5.2 Data Deletion Requests

Players may request deletion of their data by contacting [email protected]. Data that is not subject to legally required retention (for example, financial transaction records) will be deleted promptly.

5.3 Data Security

We protect personal data using SSL encryption, database access controls and regular cybersecurity audits. While no security measure can offer a 100% guarantee, we make every effort to provide the best protection we can.

6 Player Rights

You have the following rights regarding the personal data we hold about you—

6.1 Right to Access and Copy Your Data

If you would like to view or obtain a copy of the data we hold about you, please contact [email protected] and we will respond promptly.

6.2 Right to Correct Your Data

If your personal data is inaccurate or incomplete, you may request a correction. We will review and verify it, then make any necessary updates.

6.3 Right to Object and Restrict Processing

If you have concerns about how we handle your data, you can contact us at [email protected] to raise a complaint. We will review your concern and explain how we comply with the law.

6.4 Right to Data Deletion

You may request that your personal data be deleted, except where we are required by law to retain it. If there are cases where deletion is not possible, we will provide a clear explanation.

7 Protection for Those Under 21

11mmr is available to players aged 21 and above only. We do not knowingly collect data from anyone under 21. If we find that a person under 21 has registered on our platform, we will immediately close their account and delete their data.

If parents or guardians discover that their child is using our platform, please contact us immediately at [email protected].

8 Policy Updates and Notifications

11mmr reserves the right to update this Privacy Policy at any time due to changes in law, technology, or our services.

For significant changes, players will be notified in advance through the platform. Continued use of the platform after changes are published will be taken as acceptance of the updated policy.

This policy was last updated on — 29 October 2026.

9 Contact Us

For any questions about this Privacy Policy, data deletion requests, or any other personal data matters, you can reach 11mmr's data protection office at—

  • Email: [email protected]
  • Live Chat: Available 24/7 in Myanmar language via Live Chat on the platform
  • Response Time: We will reply as quickly as possible, with 24/7 support available

Questions About Personal Data Protection

Below are answers to the most common questions players ask about personal data protection.

No. 11mmr never sells players' personal data. Data is not shared except with payment service providers and where required by law.

Contact [email protected] to request data deletion. We will promptly delete data that is not legally required to be retained and will notify you of the outcome afterwards.

Yes. You can access your gaming history from your account dashboard. If it is not shown on the platform, contact [email protected] to request a copy of data for the relevant period.

You can still browse the platform with cookies disabled, but some features such as session duration limits and remembering your username may be restricted. We recommend keeping cookies enabled for the best experience.

Yes. Data related to KBZPay, Wave Money, AYA Pay, CB Pay and bank transfers is transmitted with SSL encryption and protected at the infrastructure level. We do not store your full card number or complete bank account details — only verified data is recorded.

For major changes, we will notify you in advance through the platform. For minor updates, the last-revised date on this policy page will be updated and your continued use of the platform will be taken as acceptance.

If we become aware of a data breach, our cybersecurity team will act immediately and affected players will be notified promptly. We will also communicate the steps taken to address and fix the issue.

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